CP-103Cancel SubscriptionEasy

Cancel MTS (Russia) Subscriptions: Official Отмена подписки Steps

Estimated time: ~7 min5 stepsVerified:

Independent guide — no official affiliation with mts.ru.

Time~7 min Steps5 DifficultyEasy Official sourcelogin.mts.ru Last updated26 September 2026
Share

Short answer

Cancel MTS add-ons and subscriptions via the Мой МТС app, the *111# USSD menu, or by calling 0890. Closing the mobile line itself requires an office visit with passport; digital subscriptions stop instantly.

Official page

login.mts.ru

Мой МТС (official account)

01 — Step-by-step fix

Step-by-step fix

  1. ADIM 01

    Log in to Мой МТС

    Open the app and check 'Услуги' → 'Мои подключения' for active subscriptions.

  2. ADIM 02

    Tap Отключить on the service

    Use the 'Отключить' button next to the service; confirmation arrives by SMS instantly.

  3. ADIM 03

    Fast cancel via USSD

    Dial *111# and pick the service number, or use the service's official cancel code (e.g. *111*919#).

  4. ADIM 04

    Verify via 0890

    If it stays active, call 0890 and get operator confirmation plus a request number.

  5. ADIM 05

    To close the line itself

    Full contract termination (расторжение договора) is only possible in an MTS salon with your passport; ask about the remaining balance refund.

02 — Frequently asked questions

Frequently asked questions

Is cancelling MTS subscriptions free?

Yes, digital subscription cancellation is free; you pay only for days already used.

Can I get a refund?

File a claim (претензия) for wrongly charged subscriptions; MTS reviews within 10 days.

Do I need an office to close my SIM?

Yes — full termination requires an in-person visit with ID.

Did this guide solve it?

Your feedback helps keep guides updated and verified.