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Cancel Telcel: Close Your Mexican Line or Amigo Plan the Official Way

Estimated time: ~9 min5 stepsVerified:

Independent guide — no official affiliation with telcel.com.

Time~9 min Steps5 DifficultyEasy Official sourcetelcel.com Last updated26 September 2026
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Short answer

You can close a Telcel postpaid line by dialing *264, calling 01 800 123 2222, or visiting a Centro de Atención with official ID. Amigo prepaid lines have no contract — they drop automatically when the recharge expires. Porting your number cancels the line automatically.

Official page

telcel.com

Telcel Atención a Clientes (official)

01 — Step-by-step fix

Step-by-step fix

  1. ADIM 01

    Verify your line with *264

    Dial *264 from your phone; the automated system texts you your plan, contract and balance status. Use it to check the contract end date.

  2. ADIM 02

    Call customer service

    Call 01 800 123 2222 from a landline, or connect to an operator through *264 from your Telcel line. Say 'Deseo dar de baja mi plan'; the agent verifies your name, address and last bill amount.

  3. ADIM 03

    Visit a Centro de Atención with ID

    If it cannot be closed by phone, go to the nearest Centro de Atención Telcel; the owner's INE/ID and last bill are enough. The request is given as a written folio (reference) — keep it.

  4. ADIM 04

    Settle the balance and device installments

    Pay any remaining bill at OXXO/7-Eleven or in the Mi Telcel app. If you financed the phone over 12/24 months, the remaining device balance is collected at cancellation.

  5. ADIM 05

    Keep your number with portability

    If you want to keep the number, start a portabilidad (MNP) request with the new operator; when the port completes the Telcel line closes automatically — no separate baja needed.

02 — Frequently asked questions

Frequently asked questions

Do I need to cancel an Amigo (prepaid) line?

No — Amigo lines have no contract. Just stop recharging; the number usually drops automatically 3-6 months after the last recharge.

What do I pay while still under contract?

Remaining months × the monthly fee on your plan contract; discounted device credits may also be collected. See the full amount via *264 or Mi Telcel.

No folio for my cancellation?

If no confirmation SMS arrives within 48 hours, call 01 800 123 2222 again with the request date; you can also escalate through the consumer protection channel.

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