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Cancel Claro Brazil: Official Cancelamento Steps (Mobile/Fiber/TV)

Estimated time: ~8 min5 stepsVerified:

Independent guide — no official affiliation with com.br.

Time~8 min Steps5 DifficultyEasy Official sourceclaro.com.br Last updated26 September 2026
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Short answer

Cancel Claro Brazil via the Minha Claro app, by calling 1052, or through the official chat. If you are in fidelidade (contract), remaining installments are billed; equipment is collected by courier.

Official page

claro.com.br

Minha Claro (official account area)

01 — Step-by-step fix

Step-by-step fix

  1. ADIM 01

    Log in to Minha Claro

    Open the app, sign in with your CPF and pick the product under 'Meus Produtos'.

  2. ADIM 02

    Start the cancelamento flow

    Use 'Cancelar' on the product page; the app shows any fidelidade fee.

  3. ADIM 03

    Call 1052 or use the chat

    If the app flow stalls, call 1052, say 'cancelamento' and open the request; get a protocol number.

  4. ADIM 04

    Schedule equipment pickup

    Book the courier collection for the fiber modem and TV boxes; keep the receipt.

  5. ADIM 05

    Check the final bill and autopay

    Verify the last charge and cancel the auto-payment mandate on your card if set.

02 — Frequently asked questions

Frequently asked questions

How long does a Claro cancellation take?

Mobile lines close within 24-72 hours; fiber/TV cuts follow the billing cycle.

How is the fidelidade fee calculated?

Remaining months × monthly discount; the exact amount appears under 'fidelidade' in Minha Claro.

Can I keep my number?

Yes — portabilidade from the new operator moves the number and closes the Claro line.

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