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Cancel Movistar: Close Your Spanish Line or Fiber the Official Way

Estimated time: ~12 min5 stepsVerified:

Independent guide — no official affiliation with movistar.es.

Time~12 min Steps5 DifficultyEasy Official sourcemovistar.es Last updated26 September 2026
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Short answer

You can cancel Movistar through the Mi Movistar app, by calling 1004, or on the official bajas page. If you are under contract, remaining months are billed; you do not need to return the SIM.

Official page

movistar.es

Movistar Bajas (official cancellation page)

01 — Step-by-step fix

Step-by-step fix

  1. ADIM 01

    Log in to Mi Movistar

    Open the Mi Movistar app or the website and sign in. Confirm with the code sent to your phone.

  2. ADIM 02

    Go to the Bajas section

    Find 'Bajas' under 'Gestión'. Select the line or product you want to cancel.

  3. ADIM 03

    Pick a cancellation reason

    Choose 'Otros' for the fastest flow. If you are under contract, the fee is shown on screen.

  4. ADIM 04

    Confirm and save the reference

    You receive a cancellation reference number. The cut-off is usually scheduled at the end of your billing cycle.

  5. ADIM 05

    Verify the final bill

    Check that the next bill reflects the cancellation and cancel your direct debit mandate at the bank if applicable.

02 — Frequently asked questions

Frequently asked questions

How long does a Movistar cancellation take?

It is usually processed within 2 business days and takes effect at the end of the billing period.

What if I am still under contract?

You pay remaining months × the monthly discount; the exact amount is shown in Mi Movistar.

Can I keep my number with another operator?

Yes — a portability request from the new operator closes the Movistar line automatically; no separate bajas needed.

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