CP-119Cancel SubscriptionEasy

Cancel SFR France: Terminate Your Subscription with Résiliation the Official Way

Estimated time: ~12 min5 stepsVerified:

Independent guide — no official affiliation with sfr.fr.

Time~12 min Steps5 DifficultyEasy Official sourcesfr.fr Last updated26 September 2026
Share

Short answer

You can request SFR cancellation in Espace Client > Offre et options > Résilier, submit the official form at https://www.sfr.fr/reclamation, or send a lettre recommandée avec AR. Porting your number (portabilité) closes the line automatically on the porting date. Box return is due within 30 days of the cancellation confirmation.

Official page

sfr.fr

SFR Réclamation (official cancellation portal)

01 — Step-by-step fix

Step-by-step fix

  1. ADIM 01

    Sign in to Espace Client

    Log in at sfr.fr and open 'Offre et options'. Your plan, engagement status and early-termination amount are displayed there.

  2. ADIM 02

    Start the Résiliation request

    Click 'Résilier mon offre' under your plan. The system lists cancellation reasons and the estimated end date. Pick a reason and confirm; a request number arrives on screen and by email.

  3. ADIM 03

    Official web form alternative

    On https://www.sfr.fr/reclamation choose 'Résiliation', fill the form with your number and identifiant. A confirmation SMS arrives within 48 hours.

  4. ADIM 04

    Registered letter (if required)

    Some legacy contracts require a lettre recommandée avec accusé de réception. Template address: SFR Résiliations, TSA 30103, 69947 Lyon Cedex 20. Include your number, identifiant and requested end date.

  5. ADIM 05

    Return the Box and equipment

    After confirmation SFR sends a prepaid return label. La Box must be shipped within 30 days of the return request, otherwise equipment fees are billed.

02 — Frequently asked questions

Frequently asked questions

Is a registered letter mandatory to cancel SFR?

No — since 2020 SFR must accept its online cancellation channel; the form on the reclamation page is legally valid. Registered letters are only needed if the online channel fails.

How much does cancelling inside the engagement cost?

Remaining months × the discounted monthly amount. Mobile plans have up to 24-month commitments; fiber has no extra fee. The full table is shown in Espace Client.

Does porting my number cancel SFR automatically?

Yes. When you request portabilité with a new operator using your RIO code, the SFR line closes on the porting date and cancellation runs automatically.

Did this guide solve it?

Your feedback helps keep guides updated and verified.