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Cancel Free (France): Résiliation Steps via Official Channels

Estimated time: ~12 min5 stepsVerified:

Independent guide — no official affiliation with free.fr.

Time~12 min Steps5 DifficultyEasy Official sourcemobile.free.fr Last updated26 September 2026
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Short answer

Cancel Free mobile from your Subscriber Area with the official form and supporting reason; Freebox requires a written notice sent by registered post. Get your RIO code to keep your number; processing takes about 10 business days.

Official page

mobile.free.fr

Free Assistance — Résiliation (official)

01 — Step-by-step fix

Step-by-step fix

  1. ADIM 01

    Get your RIO code

    Call 3179 (free) or view it in your Subscriber Area; you need it for cancellation or porting.

  2. ADIM 02

    Log in to the Subscriber Area

    Go to mobile.free.fr/moncompte — the 'Résilier' option lives here.

  3. ADIM 03

    Add your reason and evidence

    For lawful early exit (moving abroad etc.) attach supporting documents; free exit rights depend on them.

  4. ADIM 04

    Send written notice for Freebox

    Freebox contracts require a letter sent by registered post (LRAR); keep the tracking receipt.

  5. ADIM 05

    Return the equipment

    Return the Freebox and accessories within 15 days or a fee is charged; print the return label from your account.

02 — Frequently asked questions

Frequently asked questions

How much is the Free cancellation fee?

Mobile is free after month 12; earlier exit costs remaining months × €4 or €19.99 (before 24 months).

Can I keep my French number?

Yes — the new operator ports it using the RIO and closes the Free line automatically.

When do I get confirmation?

Cancellation is processed within 10 business days; LRAR counts as delivered 48 hours after posting.

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