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Cancel Telkomsel (Indonesia): Official Berhenti Langganan Steps

Estimated time: ~7 min5 stepsVerified:

Independent guide — no official affiliation with telkomsel.com.

Time~7 min Steps5 DifficultyEasy Official sourcetelkomsel.com Last updated26 September 2026
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Short answer

Stop Telkomsel packages and subscriptions via MyTelkomsel, the *888# USSD menu, or by calling 188. Data packs can be set to not auto-renew; premium SMS services stop instantly.

Official page

telkomsel.com

Telkomsel (official)

01 — Step-by-step fix

Step-by-step fix

  1. ADIM 01

    Log in to MyTelkomsel

    Open the app and check 'Langganan' for active packages and auto-renewals.

  2. ADIM 02

    Turn off auto-renew

    Use 'Berhenti langganan' on the package detail; renewal stops while the pack runs to period end.

  3. ADIM 03

    Fast cancel via USSD

    Dial *888# and pick the package under 'Berhenti'.

  4. ADIM 04

    Stop premium SMS services

    Use *888# → 'Stop CS' or the 'Layanan bernilai tambah' area to kill third-party subscriptions.

  5. ADIM 05

    Confirm via 188

    If charges continue, call 188 and open a request record.

02 — Frequently asked questions

Frequently asked questions

Does data still work after berhenti langganan?

Yes — remaining quota lasts until period end; it will not renew.

Can I get charged amounts back?

Unauthorized premium SMS charges can be refunded via Telkomsel's complaint channel.

Closing the SIM itself?

Idle SIMs auto-close; early closure requires a GraPARI store visit.

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