Cancel MEO Portugal: Close Your Line with Cancelamento the Official Way
Independent guide — no official affiliation with meo.pt.
Short answer
You can close a MEO line in the my MEO app under Suporte > Cancelamentos, by calling 16200, or by porting your number (portabilidade). ANACOM rules require the cancellation to be processed within 48 hours; months left inside the fidelização are billed. Equipment return is due within 30 days.
Official page
meo.pt
01 — Step-by-step fix
Step-by-step fix
ADIM 01
Sign in to my MEO
Open meo.pt or the my MEO app. Open 'Suporte'; your tariff, fidelização status and remaining amount are shown there.
ADIM 02
Start the cancelamento request
Tap 'Cancelar o meu serviço'. The system lists reasons and the suggested date. Pick a reason and confirm; a request number arrives on screen and by SMS.
ADIM 03
Phone alternative
Dial 16200 from a MEO line (from abroad +351 216 000 620). Say 'Pretendo cancelar o serviço'. Decline retention offers and ask for the protocolo number.
ADIM 04
Fidelização and final bill
If the fidelização is not over, remaining months × the monthly discount are billed. The final bill is prorated by day; check it under my MEO > Faturação.
ADIM 05
Return the equipment
For fiber cancellations the router/box must be shipped back within 30 days using the prepaid label sent by email; otherwise equipment fees apply.
02 — Frequently asked questions
Frequently asked questions
How fast is a MEO cancellation approved?
Under ANACOM rules the operator must process the request within 48 hours; you receive a confirmation SMS.
What does cancelling inside the fidelização cost?
Remaining months × the discounted monthly amount, shown on screen before you confirm the cancelamento.
Does porting my number replace the cancelamento?
Yes. When you request portabilidade with a new operator, the line closes automatically on the porting date — no separate request is needed.
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