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Cancel MegaFon Russia (Отключить подписку): Stop Paid Subscriptions the Official Way

Estimated time: ~10 min5 stepsVerified:

Independent guide — no official affiliation with megafon.ru.

Time~10 min Steps5 DifficultyEasy Official sourcelk.megafon.ru Last updated26 September 2026
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Short answer

You can stop MegaFon paid subscriptions in Личный кабинет > Услуги, by dialing *583# (lists active subscriptions), or by calling 0500. Full line closure needs a 'Расторжение договора' request with a zero balance. Porting out with MNP closes the line automatically on the porting date.

Official page

lk.megafon.ru

Личный кабинет МегаФон (official panel)

01 — Step-by-step fix

Step-by-step fix

  1. ADIM 01

    Sign in to Личный кабинет

    Open lk.megafon.ru or the MegaFon app. Open 'Услуги'; all paid services and subscriptions with prices are listed under 'Мои платные услуги и подписки'.

  2. ADIM 02

    Turn off subscriptions one by one

    Click 'Отключить' next to each subscription. It stops instantly after confirmation; an SMS notification arrives. Also disable free (бесплатные) ones to prevent future billing.

  3. ADIM 03

    Check with the short code

    Dial *583# — a list of active paid subscriptions arrives by SMS. Reply with the listed number to disable each. You can also call 0500 and say 'отключить платные подписки'.

  4. ADIM 04

    Close the line (Расторжение)

    To close the line: app > 'Расторгнуть договор' request or via 0500. A negative balance must be cleared first; the line closes on the date you set after the request.

  5. ADIM 05

    Port out with MNP

    To keep the number, start an MNP request with the new operator (get the port-out code from MegaFon). The MegaFon line closes automatically on the porting date — no separate request.

02 — Frequently asked questions

Frequently asked questions

How do MegaFon paid subscriptions appear on my line?

Usually via promo clicks on the operator portal, short-code replies or third-party game/service signups. Checking the 'Услуги' list regularly is the only real defense.

Can I get wrong charges refunded?

Yes — call 0500, disable the subscription and request 'возврат средств'. Verified claims get the last 3-5 charges refunded; use the 'Обращение' form for a written request.

How long does full line closure (расторжение) take?

1-3 business days from the request. If there is a negative balance or an open invoice, it waits until they are cleared.

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