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Cancel Vivo Brazil: Close Your Line with Cancelamento de Plano the Official Way

Estimated time: ~11 min5 stepsVerified:

Independent guide — no official affiliation with com.br.

Time~11 min Steps5 DifficultyEasy Official sourcemeuvivo.vivo.com.br Last updated26 September 2026
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Short answer

You can close a Vivo line via Meu Vivo app under Atendimento > Cancelamento, by calling 1058, or at a Vivo store with ID. ANATEL rules require the operator to accept cancellation online; porting your number (portabilidade) cancels the line automatically.

Official page

meuvivo.vivo.com.br

Meu Vivo (official)

01 — Step-by-step fix

Step-by-step fix

  1. ADIM 01

    Sign in to Meu Vivo

    Open meuvivo.vivo.com.br or the Meu Vivo app and sign in with your CPF. Open the 'Atendimento' (Support) section in the bottom menu.

  2. ADIM 02

    Start the Cancelamento request

    Tap 'Cancelar meu plano'; the system shows your fidelidade (commitment) status and remaining amount. Pick a reason and confirm — a protocol number appears on screen and via SMS.

  3. ADIM 03

    Or close it by phone

    Call 1058 (free from Vivo lines) and say 'quero cancelar meu plano'. The agent verifies your identity (CPF, birth date, address); decline retention offers and take the protocol number.

  4. ADIM 04

    Settle fidelidade and device balance

    If the fidelidade period is not over, remaining months × the discount plus any device installments are billed. See the amount under Meu Vivo > Fatura and pay the final bill.

  5. ADIM 05

    Keep your number with portabilidade

    To keep the number, start a portabilidade request with the new operator; under ANATEL rules the Vivo line closes automatically when the port completes, with no penalty.

02 — Frequently asked questions

Frequently asked questions

Can Vivo be forced to accept an online cancellation?

Yes — since 2023 ANATEL (the Brazilian telecom regulator) obliges operators to provide an online cancellation channel. The Cancelamento flow in Meu Vivo is that official channel.

How much does cancelling inside fidelidade cost?

Remaining months × the monthly discount plus any remaining device installments. The table is shown under Meu Vivo > Meu plano > Fidelidade.

Is fiber (Vivo Internet Fixa) cancellation different?

Yes — the fiber contract includes router return and possibly a technician appointment. Call 1065 or open a separate Cancelamento in Meu Vivo; equipment return is due within 30 days.

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